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Εξυπηρέτηση & Εκπάιδευση

TSEK FAQ

What information can I get from TSEK service?

You can have access to:

  • The most recent and complete data on financial behavior, as recorded in the Default Financial Obligation System (DFO) and the Mortgages and Prenotations to Mortgages System (MPS) of Tiresias such as bounced cheques, bills of exchange and promissory notes unpaid at their expiry,orders for payment etc.
  • Business information concerning published announcements on the General Commercial Register (G.E.MI), balance sheets with financial ratios in electronic and editable format since 2015 and sector financial indicators.

See the detailed information available in the All about TSEK section.

For more information on all the data kept by Tiresias and their retention periods, see www.tiresias.gr

What do beneficial data include?

  • The beneficial data indicate the origin (i.e. whether the claimant, encumbrancer etc of each item of economic behavior is a bank, any other legal entity, the state etc.) for the following data categories: payment orders, public sales (auctions) of properties or moveable items, mortgages and prenotations of mortgage, prenotations of mortgage converted to mortgages, real estate seizures and applications for bankruptcy.
  • Additionally for the orders of payments the cause of issue is also available (i.e. if an order of payment is issued because of an unpaid cheque, loan, invoice etc.)

Whom is the services addressed to?

All legal entities and self-employed natural persons can access the services. By using the TSEK platform services (link), you can find out about the available financial behavior data.

The data is updated daily and is available to all interested parties free of charge.

What are the terms and conditions?

For detailed information and a full understanding of your rights and obligations, please visit the Terms of Use page.

How often is the data updated and how accurate is the information provided?

Tiresias has the most valid economic behavior data collection network throughout Greece and the information is being informed/updated daily. Thus, the information is only valid at the time the search is carried out and any use of that information at another time does not come with any guarantee about its accuracy.

How can one get access/register to the system?

The registration process is very easy:

  1. The applicant fills in the electronic registration form. The submission of the form will be automatically confirmed by email.
  2. The applicant sends or presents the required documentation within 40 days.
  3. Upon completion of their validity check by the appropriate department of Tiresias, the applicant will receive information (by email) regarding the usage and the activation of his/her account.
  4. The applicant follows the instructions to set his/her preferred password and answers the security questions in order to start up.

Learn more at How to register

What are the acceptable means of payment?

The web officer can buy subscription packages via the system website and pay:

  1. by credit card. The activation is done instantly. Charging is made directly by the bank. Tiresias does not handle or store any credit card data.
  2. by money transfer to Tiresias’ bank account.If the payment is carried out via money transfer, the payment documents need to be sent to Tiresias and the activation of the subscription package is done upon verification of the payment (might take several days varying between countries and/ or banks).
  3. by IRIS online payments service.

How secure is the system?

Information about security can be found at the relevant section.

Additionally, the following should be noted:

  • Tiresias will never request a user’s password. User is the only person that knows his/her password and he/she is the only person who can change his/her password.
  • User can easily review his/her use of the system at any time: he/she can view the search history, the account balance etc.
  • Tiresias does not keep any records of the credit card details used to purchase packages.

What are the main functions of the Alert service?

You can more easily manage the financial performance of many different companies and immediately limit risks by activating alerts for one or more companies that interest you.

The TSEK Alerts service notifies you whenever there is a development in:

  • Tiresias Data: financial data
  • Financial Data: business information

Learn more about the Alerts service

I have successfully registered to the system, but I have no information regarding my account activation or I have realized that some information are wrong?

If one has successfully applied for registration, he/she will receive a confirmation email with the registration details and the required documentation needed to be dispatched or presented within 40 days. Following a verification check of the documentation run by Tiresias an e-mail is sent to the applicant’s e-mail address giving notice of the activation or any missing document. If no email has been received or the applicant detects mistakes in his/her application, the TSEK Client Support Office should be contacted. If he/she wishes to be informed about the status of his/her application, the TSEK Client Support Office can be contacted, mentioning the VAT no. or the registration number given.

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